Warranty Information

WARRANTY

All items listed on our website (except used equipment) generally has a standard manufacturer's 1 year warranty.
Peltor headsets have a 2 year warranty.

Manufacturer warranties require return of the item to the manufacturer for assessment and repair or replacement.
Some UHF hand portable models have the facility for an extended warranty over 3 years, these must be obtained at the time of purchasing the item

Showcomms headset models  BG, Centurion, MSG, Sentinel & TC4 and Tracker have a no quibble 1 year warranty
Your headset will be replaced upon it's return to us.

RETURNS POLICY

Items sold to individuals are covered by the remote selling regulations.
Items sold to a business or indicated as being sold to a business are not covered by the remote selling regulations.

UNWANTED ITEMS

PLEASE NOTE
Items returned unwanted are subject to a 25% restocking charge.

Your statutory rights are unaffected

What is not covered?

The warranty does not include any parts that were not directly purchased through this website or for which there is not a valid VAT invoice issued by Showcomms Ltd. 
This warranty also does not cover parts that have been altered or modified, accidental damage or damage caused by weather and sunlight or spare parts that have not been used for their specific intention.

RETURNS PROCEDURE FREEPOST RETURN UK
To return your item under warranty please complete and submit our online return form

We will then send you a return number and our return address.  

Items must be returned before any refund or replacement can be made. with your details and if possible quote your original invoice number.

You must put your return number on the package you are returning.
For warranty returns or items being returned under our no quibble warranty we will give you our FREEPOST return address to send the item to us.

FREEPOST EUROPE for items under 250g from some countries in Europe
For returns of our headsets under warranty from Europe upon receipt of ypu online form we will send you the correct return label for your county where this service is available.

Large, heavy or valuable items cannot be sent by Freepost and must be returned by the customer at their cost by courier or special delivery.

Items are returned at the purchaser's cost from countries not covered by this service.